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Infrastructure Specialist

About Computronix

Our low turnover rate, challenging work, great client relationships, and teamwork create a high morale environment with plenty of opportunity to innovate, grow in your career, and never get bored!  At Computronix, we believe in building strong relationships with our clients. For over 30 years, we have listened to our clients and given them what they've asked for: high-quality customer service, ethical business practices, and superior software. Our POSSE Enterprise Work Management software is a world class solution that allows State, County and City government agencies the ability to streamline and automate their workflow in order to meet the needs of their citizens.

Overview

The Infrastructure Specialist is a senior member of our infrastructure team that oversees and supports over 500 systems (>95% virtualized), SANs, network devices (firewalls, routers, switches, VOIP systems) in five data centers, two offices, and the public cloud. The successful candidate will provide technical expertise in recommending and implementing solutions by employing technology to support business needs.

Key Responsibilities:

Technical

  • Support and maintain physical and virtual servers, SANs, VOIP systems, video conferencing infrastructure, and network devices
  • Research and inventory required hardware and software
  • Implement, configure, and maintain computer systems, operating systems, software, and networks
  • Understand license agreements, track software licensing, and ensure compliance
  • Maintain a secure environment to protect client data and intellectual property
  • Apply patches, hotfixes, firmware updates, and perform effective virus and malware scanning
  • Manage equipment effectively to provide optimal availability, performance, stability, performance and integrity
  • Conduct outages and perform necessary maintenance while minimizing the impact to our users and clients
  • Ensure successful implementation, testing and improvement of business continuity procedures
  • Track and maintain appropriate vendor warranties for hardware
  • Develop and maintain documentation for planning, designs, tracking, standards, procedures, estimates, etc.
  • Develop processes, procedures and/or scripts to reduce effort and improve quality
  • Implement, configure, and maintain secure backup solutions
  • Function as a backup to Desktop Support Specialists in providing support to our user community

Customer Service

 

  • Conduct meetings with internal clients to gather and analyze client input and requirements
  • Follow standards and procedures and adhere to corporate ethics and values
  • Provide training and knowledge transfers when necessary
  • Request feedback and apply input to improve quality of service
  • Establish a good working relationship with users and colleagues
  • Participate as a team member providing input and assisting on projects and tasks

Troubleshooting

 

  • Troubleshoot hardware, software, operating systems, and networks
  • Identify, analyze, research and resolve issues, test and implement solutions
  • Document problems and resolutions
  • Communicate technical solutions and implementation processes
  • Track down and resolve performance problems
  • Implement pro-active steps to prevent issues
  • Monitor servers and networks to identify potential issues


Desired Knowledge and Skills:

  • In-depth knowledge and experience with Windows Server 2012R2
  • Extensive knowledge and experience with virtualization technology - Microsoft Hyper-V preferred.
  • Solid knowledge and experience with switches, routers, and firewalls
  • In-depth knowledge and experience managing Windows 10
  • Technical knowledge and experience with Linux or equivalent, Microsoft System Center Configuration Manager, and databases such as MS SQL, MySQL, or Oracle is desirable
  • Demonstrated ability to troubleshoot, problem solve and diagnose an issue and follow it to resolution
  • Must possess excellent customer service skills with the ability to communicate effectively with non-technical personnel
  • Works well in a remote team setting
  • Must possess strong verbal and written communication skills


Qualifications:

  • Must have a minimum of 6+ years collective experience in systems administration and desktop support in the following:
    • Windows Server 2012R2
    • Active directory, file and printer services, DNS, DHCP
    • VPN technologies – Windows, Router/Firewall
    • Virtualization technology — Microsoft Hyper-V preferred
    • Switches, routers, and firewalls
    • Desktop support including Windows 10
    • Cloud computing environment
  • MCSE certification is desired
  • Associates or Bachelor's degree in Computer Science, Information Technology or a similar degree is highly preferred
  • Ongoing commitment to personal learning demonstrated by growing expertise in multiple technology areas
  • Demonstrated leadership and participation in successful design, development, and implementation of technical solutions for projects employing complex technologies
  • Evidence of effective oversight and mentoring of other technical support staff
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